Shocking service

Took my car for service March this year, upon collecting the car I noted the RLine emblem was missing. I took it up with the dealership, they then ordered it from Germany. Since March to date, I’ve been following up with the dealership, they keep providing false updates on when the unit will be received. It’s frustrating that I’m the one that always follows up, none of their representatives handling this matter updates me not even their service manager(Willem Fourie) as the issue was escalated to him. This makes me wonder if VW S.A is aware of this branch’s TCF conduct.