SHOCKING / DISAPPOINTING/ UNPROFESSIONAL SERVICE

As a loyal Brand Owner, I would like to share my recent experience with VWSA and also their VW Dealership out in Vereeniging.

To the Manufacturer, my recent purchase of the Golf 7,5R has mixed reviews of which I will share a follow up email once VWSA responds to my call in.

To the Dealership out in Vereeniging (namely the DP, Sales Exec), may I point out that repeat Business is built on past experience and recommendations in the form of networks. Given my past experience from the time I collected my new GOLF and amount on unresolved issues to date, this is most disappointing to note. As for my network, I will NEVER make a recommendation to my personal and Business networks to reach out to this Dealership for any new purchases.

To the Sales Executive (Lizette van Wyk), may I just say that the day I fetched my new GOLF, you slipped in the 1 Page (Customer Service Questionnaire) which rated your Service which you mentioned I should give you a good scoring, this will effect your Incentive, it took pity on your plea and comp**** with my comment being "I prefer to complete this later" once the process was completed, I should have followed my "gut instinct", you have disappointed me to the level of which is beyond words.

With reference to the Dealer Principle (Morne Minnaar), zero interactions with your clients leave much to desire especially when there are pending issues and 'unhappy" clients. As a DP, you should have a "finger on the pulse" but this not the case, constant correspondence on soft copy with you in copy raises the Question of how "matters" at this Dealership is managed with timeframe and turn around strategies.

Overall, for a mere R1550.00 (re-imbur*****t), dating back to 25th March 2020, this Dealership is beyond professional, their systems are non existent and the Staff that I have interacted with is dis-functional, totally clueless.

Today marks close on 4 months for the remittance of R1550.00 and I was told by "Yolandi" when I called that the "cheque" will be deposited today. For the record, had I not called in today, then the "Cheque" would have still been in the possession of the Sales Executive.

BAD SERVICE.