Service not recorded, book not stamped

Bought the car in Jan this year, they offered me the next service free and a 6 month warranty. I picked up a few faults on the car so I decided to raise this with them when it came time for service. Wanted to take my car in and they told me that the technician was in an accident and they were unable to assist, I waited 2 weeks and after constant following up I managed to book in my car. 2 weeks later the service was done and the faults repaired (thumbs up for that) a week later I noticed my service book was not updated, in addition, the service was not recorded on the system. I called Abel and he advised me that he will sort out, a few days went by no response from him. I then called him and he said \the lady who records service is on leave\". So my understanding that Lindsay Saker Midrand has only one technician and only one data capturer, and this makes sense right??? So the lady came back and he said it would take 48hrs for the system to update...called him yesterday and he responded \"oh, didn't Gerrit call you?\" he then assured me that he would call me back in 30 min...and to date I have not heard from him, the best part is, I'm not even surprised."