CS
Casey S
1 reviews | Active since Jul 2011
06 Feb 2023, 17:11
SAVE YOURSELF THE HEADACHE & Go to a VW Dealership that gives a dam about their customers
The most pathetic and shocking service I have ever dealt with. The service team needs " 4 days " in order to tell you how long a battery would take to order - on a 2021 TCross ?? The dealer principle could not care less either in order to rectify situations despite him stating he would sort it out. PATHETIC !!!
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Replies (2)
Motus VW's replyOfficial
12 Feb 2023, 20:34Dear Casey,
At the time of receiving your review we escalated it to our service manager. Unfortunately the T-Cross batteries are on back order from VWSA, which is out of the dealership's control. We apologise for the less than satisfactory service from our service team in getting back to you, this has been noted. Our DP, Bruce did assist and he does understand your frustration.
At the time of receiving your review we escalated it to our service manager. Unfortunately the T-Cross batteries are on back order from VWSA, which is out of the dealership's control. We apologise for the less than satisfactory service from our service team in getting back to you, this has been noted. Our DP, Bruce did assist and he does understand your frustration.
Motus VW's reply12 Feb 2023, 20:34
Official
Dear Casey,
At the time of receiving your review we escalated it to our service manager. Unfortunately the T-Cross batteries are on back order from VWSA, which is out of the dealership's control. We apologise for the less than satisfactory service from our service team in getting back to you, this has been noted. Our DP, Bruce did assist and he does understand your frustration.
At the time of receiving your review we escalated it to our service manager. Unfortunately the T-Cross batteries are on back order from VWSA, which is out of the dealership's control. We apologise for the less than satisfactory service from our service team in getting back to you, this has been noted. Our DP, Bruce did assist and he does understand your frustration.
CS
Casey S's updateReviewer Update
13 Feb 2023, 10:14So it’s taken you 7 whole days to tell me you’re sorry for my frustration ?
Bruce dropped the ball and did not assist - he transferred the problem back to me with. I help - so don’t tell me understands my frustration . VW HQ is assisting - this will go further .
Bruce dropped the ball and did not assist - he transferred the problem back to me with. I help - so don’t tell me understands my frustration . VW HQ is assisting - this will go further .
CS
Casey S's update13 Feb 2023, 10:14
Reviewer Update
So it’s taken you 7 whole days to tell me you’re sorry for my frustration ?
Bruce dropped the ball and did not assist - he transferred the problem back to me with. I help - so don’t tell me understands my frustration . VW HQ is assisting - this will go further .
Bruce dropped the ball and did not assist - he transferred the problem back to me with. I help - so don’t tell me understands my frustration . VW HQ is assisting - this will go further .