Sales Consultant with poor attitude

I visited Lindsay Saker East Rand Mall to get my car key battery change, my experience was not as great as I thought it would be. 1. Queuing for a Long time, all I needed assistance was changing my battery. None of the consultants could open the key, they had to take my key to the back and returned to me opened. When I asked how they open the key they could not answer nor could they show me. So I waited for more that 10mins to be assisted and was not even shown how my key battery is changed. 2. I went to parts got an invoice for a new battery, I went to payment office queued behind another customer with a sales consultant while queuing another customer comes with sales consultant(Matthew) he is the guy who almost made me blow my top. So after the customs before me was assisted, Matthew walks right past me and jumps the queue. He requested the teller to assist him, I stop the transaction and informed the teller I queued before Matthew and his customer, the customer confirmed that I queued before him. Guess what Matthew's excuse was??? Oh no I thought you were assisted, I told him no I was not assisted and told him that had he greeted me like everyone consultant had and asked if am queuing this could have all been avoided. Dear Matthew from Lindsay Saker East Rand Mall, a simple hello with a smile goes a long way.