Refusing to Service

I booked my car in for its Last service at Lindsay Saker for its 90 000km service. I booked online to book my car in and inserted all my vehicle details including the milage. They then phoned me and I dropped the car off this morning. We again went through all the vehicle details including my milage once again. Once I had left they called me about an hour later to say that they cannot service the car and I must come and collect it. It was with that phone call that I experienced the no care attitude. N9 apologies for the misunderstanding nothing. I then called the Service Manager Michael who also had an arrogant attitude to my situation after I explained that I had taken leave to service my car as I am a consultant who is constantly on the road. He still did not care and said there is nothing he can do. I must come fetch the car. I really feel that their service delivery is lacking in a major way and I'm actually sad that I bought a Volkswagen. This 3 patience has changed my whole feeling on Vw.