Poor Service Delivary

I Themba Cassidy Mathevula

On the 21 of February 2018 i bought a new polo TIS R-line after the release date in South Africa and i was told the car will take 3-4 months after the date of purchase and they asked me to make a deposit of at least R2000 so that they can order the car for me, and that was fine.

Three months down the line, i received no communication from them so i decided to call and find out about the progress and if everything is still well, and i was told that everything is still fine and i should not worry i will get my car soon. The was no communication from the dealer i was always the one who had to call them and find out about my car, while as they had to update me with the every changes taking place. Late May i contacted them again and they told me that will arrive last week of May and that time when i called the person who was assisting me, she told me that she is no longer working for Lindsay Saker Vw , she is working somewhere in Sandton and i asked her who will be assisting me since she has left and how am i going to get my car and she said i shouldn't worry, she will sort everything for me , I had no problem with that (but i wondered why didn't she tell me she has left the dealer and who must i call if need to query something). end of last week of May the was no communication and i decided to call them again and my calls were not answered and send them emails and the was no respond.

I decided to call her manager and try to find out what's happening with my car which they said it will arrive on last week of May, He came up with stories that there was a problem at the plant so the car might arrive end of 1st week of June and that was all lies, but what i was not getting it right is that i was seeing the very same car that i bought in February on the road people driving it, it really ****ed me off, i started to look for the car somewhere else and most of the dealers had the car. On a Friday of the week they told me the car will arrive, they called and tell me that my car will only go on production on the 3rd week of June and it might arrive in South Africa end of August 2018, it was surprising me because they were now talking different story. I had no choice but to get the car from the dealers they had it because the were not prepared to provide me with the proper service, the least they should have done it was to call me and give me the list of the R-lines that arrived in south Africa so that i decide myself if maybe i can be interested to them but they wanted to do that after they have **** to me.

I send them an email to cancel my deal with them and ask for my R2000 deposit because they couldn't provide, and they said it's fine they will do so, but now are longer responding to my calls and my emails as well. I went to the dealer and talk to them and they said they will have a meeting and they will come back to me and that was the 18th of June 2018, until today they haven't come back to me and when i call them they keep on telling me that the manager his on the meeting, I am tired with the game they playing and i don't know they are treating me like this because of my age or the color of my skin because they never take me from the start and the worse part they don't want to give me my money back.

Please Help Themba Cassidy Mathevula