POOR CUSTOMER SERVICE BY LINDSAY SAKER VW WELKOM

POOR SERVICE

I am writing this with dissatisfaction and a heavy heart with the poor service I have received from this dealer ship Lindsay vw Welkom.

I don’t know where to start, but 2020 when I moved to Welkom I was happy that I will be able to service my car nearby. To my surprise the service was poor and I experienced to worst. I don’t know if that how you treat black customers or its how you do things. The first incident when I booked for service I informed the service agent that I have covers for the car which by than was administrated by innovation. I placed the papers on the seat with everything like policy numbers and for the agent to know what is covered. I than received a call that I am only covered for a booster plan. That day I had to run to the dealer ship 3 times to clarify it was just crazy.

Second time it was the boot that had a problem I reported it and I can promise you, your agent will never ask if your car has any plan that covers any. It is always “are you paying cash” every time I say no it under this cover the always come up with a reason to discourage. Well eventually the boot lock was replaced and fixed but still didn’t open I than returned it because it was loose and that was my fault as I tried to open manually. Charl Seider has been the center of all this as mostly I dealt with him and to my surprise he even knows me by SURNAME ‘Mr Bonnetswe’ and honestly I thought we getting somewhere. I have never been this disappointed in my life, when I booked my service for the year 2022 with the same boot problem, it was just before December I booked and guess what my car was not serviced that day and only the boot problem was checked. I was so disappointed that I lost words I was tired just like today. I ended up serving my car in Pretoria that year. Charl told me no the problem is not the lock but it’s the boot lock switch. Huh,? Yes that was the problem and it was not covered by may maintenance plan. I verified with innovation and it was true. I went back to see Charl and I asked what can I do. Charl told me they can order the part with I R900 and some cents and with labour it is going to be R700 and some cents I remember very well as I still have the paper where he wrote for me. Now before I left Welkom relocate to the Northern Cape I went to ask for the quotation for the boot switch and because I knew I will booked for service soon. I got the quotation on this date (01/02/2024) of R981 and the labour was about R 700 and some cents. Furthermore, I booked for service on the (15/03/2024) at about 2:pm45 I called to book for the 20th of March as I knew I would be off and drive down to Welkom and there is another thing the first thing she asked is if I will be paying cash? She never asked if I have a service plan, I said cash on purpose. I specifically asked the lady I don’t know her name. Can I speak with Charl, she told me Charl is on a call and she would ask him to call me back. I gave her my number, until this day or before the service I never received that call. All I wanted was to tell him, I am going to buy the mirco switch for the boot, please make sure that during the service the boot is fixed I can tell you Charl knows the boot problem very well. I knew very well that the boot switch is not covered by the maintenance plan and that I will be the one that pays for it or the labour. I than called the parts department to order the boot switch and by the way great service by the parts department. I asked them to ensure that the part in available on the 20th of March because the car will be coming for service. On the day of the service 20 March, 07:00 am I was there and the first person I met was Charl with his “Good morning Mr Bonnetswe” nonsense. I told him before anything else that I don’t live in Welkom anymore therefore I need my car to be serviced because there is no VW at Posman, I reminded him of the time they didn’t service my car telling me it has not reached the KMs, and instead they replaced the boot lock, that was in 2022 on this date to be exact 03/09/2022 I still have the invoice all this done by the fat guy that works with Charl. I left that place very unhappy. The boot never worked and i never used it or open it life continued. Charl asked if I will be paying cash for service I said no, I have a service plan with MVIA. AND I will be honest thins changed when he heard I have a service plan. I can tell you even though I don’t have proof this guy manipulate prices when customers pay cash. I don’t know if its done to black customers only or what.

When I told him about the boot problem and said I have a maintenance plan he asked with whom I said Dial direct, he rep**** with that they don’t work with dial direct. He asked me to give him their number and my policy number he gave me his direct line to call him. I mentioned to him that I have ordered the micro boot switch with the parts department. And I told him that I know is my responsibility and I will be the one paying for it. During the day around 12pm I was around the area I decided to check progress, I met Charl and asked him if he is winning with dial direct? At that time he hasn’t even called them yet. He told me they waiting to order the parts new lock and the micro boot switch that I have already bought they waiting I left as I knew he was lying to me. The whole purpose was to get the boot working and there was no need for a new boot lock. Charl know this very well that that lock is new. When my car was done with service I went in, I started by the parts department and I collected the mirco boot switch. The first thing asked charl was about the boot? He said his still needs authorization, telling me how they need to send picture and video; he showed me nonsense and unnecessary bull. I told him that there was no need for this entire all is needed was to change the micro switch which I took out. We had a back and forth he stared again talking about labour that who is going to pay? I told him I have always known that I am the one paying for the switch to be changed and I reminded that he was the one that wrote down on a paper the price on the switch (R914,25 invl) and labour (R702.00 incl vat) total R1616.25 I still have that paper where Charl wrote. He was just arguing because he knows that he is lying. And that the prices have gone up, I told him this is not about money but the service I asked. He then asked one of the mechanics if he will be able to change the boot switch on my car, Charl wanted to change the switch and charge me R700 I refused. I was told that the lock is the problem and the boot does not open that was Charl saying that, hence he made a video and requested authorization from dial direct with the ***. I refused and said I will come back. In the meantime someone advised me to seek help by COMPLETE AUTO REPAIRS, I went there when I walked in the lady could even see how frustrated and stressed I was, she quickly offered to help. She asked one of the guys to help. As I am writing this my boot is working, the lock was perfect and all was needed was to change the micro switch, and Charl knows this he is the one that has been dealing with me most. I am not writing this for fun but as a disappointed customer, and this has been ongoing I am tired. Lindsay VW WELKOM does not have customer service at all. And I would if other BLACK customers have had the same treatment but I won’t be surprised. POOR SERVICE from the lady that takes booking and including CHARL SEIDER. I have serviced my car there probably for times and guest want my car service book doesn’t have and stamp or shows that it was filled out, is that home they do things? Who knows? And this has never been about MONEY or affordability but rather disrespect by Charl Seider, or maybe he thinks I am stupid. HERE IS ANOTHER THING WHY DO THEY ALWAYS ASK IF WE PAYING CASH? THEY HAVE NEVER ASKED IF ONE HAS ANY PLANS ON THE CAR?