Poor client services

Good Day

I am the owner of a 2016 Polo 1.4 Conceptline bought brand new from a VW dealership in KZN in Feb 2016, the vehicle went for all the required services as per the service book to a VW dealership, where my concern came in is when I heard a strange knocking noise around Jan 2019 from the left front wheel area only when I accelerate but when I remove my foot from the accelerator pedal the knocking noise disappears. I booked my vehicle into VW Lindsay Saker Kempton Park for the FIRST time in Jan 2019 (Vehicle was still under manufacturer warranty at the time) & was at the dealership for 2 days, they informed me that they cannot find a fault/knocking noise. I then booked the vehicle back into the same dealership in June 2019 for the SECOND time as the noise was getting worse by the day, the dealer contacted me saying the front lower control arm bush is cracked. I did not give the go-ahead as the control arm bush has nothing to do with a knocking noise when you accelerate, a control arm bush moves up/down as the wheel goes up/down. I then booked the vehicle back into the same dealership in July 2019 for the THIRD time to get this knocking noise sorted as this is a huge safety risk to drive with this noise and stressing if you will make it safely to work/home.

On 3 July 2019, I received a call from the dealer saying they can hear the knocking noise now coming from the gearbox area & they gave me a quote of R9000.00 for labour cost just for stripping the gearbox & then to find the faulty part will be added extra onto the quote.

My first problem with this is that when the vehicle was booked in for the noise complaint in Jan 2019 (under warranty), they could not identify the fault when it first started, secondly they quoted me for a cracked rubber (bush) which is not the root cause of the knocking noise, thirdly I get a quote of R9000.00 for labor cost but I escalated the problem to the dealer 5 months ago whilst the vehicle was still under warranty & lastly my vehicle ONLY has 50 000 km on the clock, I would understand these type of parts to break/wear out if the vehicle had allot more kilometers, like for instance 120 000 km, that would be reasonable! Now that the warranty has expired, now that I have received this quote they expect me to just pay for the repairs!

I am very disappointed with the way things are being attended to here & feel that the problem was reported early (under warranty) & could have been attended to at the time, this to me is an unacceptable manner to treat a client !