Pathetic Service from VW Lindsay Saker Midrand

I own a 2011 VW Scirocco R 2.0TSI DSG and took my car to Lindsay Saker Midrand today, the 28/11/2018. I was at the dealership at 06:45am and was the 3rd person in the line to drop off my vehicle for the 120 000km major service. I did not receive any feedback during the course of the day and when I called the service adviser Patsy at 4pm, I was advised the vehicle will be ready by 5pm. Upon arrival at the dealership, I came to find that the dealership did not even start any work regarding the service and by the time the technician attempted to get the parts from the parts department, it had already closed. I took my car back home from the dealership as I refuse to leave it in such an unprofessional place. When driving home, my vehicle was in sport mode which I dont ever leave it in. This was my first and last time I will ever use any dealership related to Lindsay Saker as this customer experience and service is totally unacceptable and pathetic. It means that for the whole day, no work was done at all on my vehicle. I had to take off work to be able to book the vehicle in for service as I do travel to clients as well during the day. Previously for every service I have always used VW strijdom park which is part of the Unitrans group and have always had excellent service. I only decided to try Lindsay Saker Midrand as it is closer to my home. I will be taking this up directly with VW head office as well as this kind of customer experience cannot be allowed and gives clients a very, very bad experience as a whole.