Pathetic Customer Service

I have purchased a vehicle (Volkswagen T6 Kombi 2018- Beige through a dealership in Alberton (Linsay Saker VW) and I am quite unhappy/frustrated with the service that I get. I have not received any registration documents as proof of ownership for the said vehicle. I have had a pretty ugly situation already with the authorities in Botswana when travelling with the family. I was barred form entering their country with the vehicle since there was no proof of ownership available. The vehicle still reflects under the dealership. The service has become pathetic in that I am left in the dark by your Alberton dealership which does not bother communicating and only provide all the lame excuses when I contact them.