No idea of customer service

After sending my vehicle to Lindsay Saker BFN for minor repairs, which took two weeks. Clearly no one at Lindsay Saker has been without their vehicle for two weeks!!! Upon receiving the vehicle which is fitted with a Sat Nat unit, I noticed that it was not working, due to one of there staff members had ****** the micro SD Card containing the maps, out of the fitted unit. Upon reporting this to not only x2 members of the service team as well as the workshop manager, until now I have had no response. This was on the 29 March2016. I also left several messages for the Dealer Principle to please call me, also no response. I called VW SA which all was communicated that the dealership will contact me in 24hours. Again no response.<br> <br> I am a VW fan, however it seems that it is now time to find another brand, as VW clearly don't understand that communication is essential in todays times. VW also don't understand that keeping ones vechile for 2 weeks in not OK. VW also don't understand that not contacting a customer to sort out problems regarding theft is also not OK<br> <br> VW really???<br> Unbelievable....