Negligent and Terrible Customer communication at VW Lindsay Saker Edenvale – Still No Resolution After Nearly Two Months

I brought my car to VW Lindsay Saker Edenvale for a service on 12 September. While in their care, my car was damaged in an accident by their staff, and since then, I’ve experienced nothing but frustration and financial loss due to this negligence. Recently, I left a Google review to express my dissatisfaction, and VW Lindsay Saker Edenvale responded with the following comment: “Dear Mimi, at the time of receiving your review, we did escalate to our service manager and he attempted to contact you. We trust that all was resolved and you are back on the road, we again apologise for any inconvenience caused.” This response is completely untrue. No one from VW Lindsay Saker Edenvale has reached out to me at any point to rectify the situation, and their statement that I am “back on the road” is simply false. It has now been nearly two months since I dropped off my car, and I still don’t have it back. In addition to the stress and inconvenience, I have also experienced a significant loss of income because I rely on my vehicle for work. Despite my repeated follow-ups, VW Lindsay Saker Edenvale has shown a lack of responsibility, care, and professionalism in handling this situation. I am deeply disappointed with the lack of transparency and support from VW Lindsay Saker Edenvale. If you value your time, finances, and peace of mind, I would strongly recommend reconsidering your choice of dealership.