Major Service Delivery Failure

<p>For a "reputable" company like VW, I don't understand how a simple car service turned to me being inconvenienced and strunded with no source of transport. I dropped my husband's casr off the morning of the 28th June 2017 and was received by Mandy the service consultant, she advised me that the car will be ready at 17:00 pm. I noted and advised her that I will to be dropped at off at work and picked up when the car is ready. My husband and I received no communication throughout the day regarding the car. I called Lindsay Saker after 17:00 pm to enquire if the car is ready and at what time will I be picked up. I struggled to get through and eventually got through after several attempts. My call was transferred to Mandy the service consultant and she advised that the service did not happend as she could not get ahold of my husband and I the entire day, I then advised her that both our phones were on the whole day and we received no notification of any voice messages to prove that attempts were made, she then gave me options of leaving the car at Lindsay Saker or if I will bring it back tomorrow morning, I specifically asked to have someone collect me at work and I return the car the next day. I set at work till 19:30 pm waiting to be picked up from work and agian I had to be the one calling Lindsay Saker to no avail. Their phone was now saying "Line Busy" I have to call my husband to come pick me up from work as I was now Strunded and no transport to go home. Well Done Lindsay Saker Midrand you really excel when it comes to Serive Dilvery Failure!!!</p>