Lindsay Saker Vw Midrand- WORST VW DEALERSHIP!

Posted 18 March on Facebook: I had to come all the way back home to be told what you guys didn't check of which I had STRESSED and repeatedly told you about- my motion sensor and alarm is faulty. You said you fixed it. I got back home Durban and tested it for myself. Wound down the drivers window enough for my hand to reach in open the door from the outside...the alarm was on mind you. And not a freaking penny drip could be heard let alone the alarm. I closed the door and opened it again and it's only then did the alarm go off!!! MY CAR WOULD BE GONE THE FIRST TIME ROUND! MOTION SENSOR IS STILL FAULTY BECAUSE I HAD TO GET A SECOND OPINION FROM A VW IN DURBAN TO CONFIRM THAT MY CAR IS SUPPOSED TO GO OFF DUE TO MOTION SENSOR BECAUSE OF SLIGHTEST MOVEMENT WHEN IN THE CAR AND THE ALARM IS ON! NIZONGIBONA KAHLE KSASA!!!!!+!

Posted 11 April on their online booking: I experienced the worst service from you. Still haven't received the supposedly emailed invoice. My alarm issue hasn't been fixed and somehow you don't know what motion sensor is although I as the customer had repeatedly told you I know what my car does and is no longer doing. I can have my alarm on and have the window down and still be able to open the door without a sound from the active alarm going off. I posted on your Facebook page. NOTHING. I emailed you. NOTHING. Yet when I got called to rate your service only then you called me back expecting me to come all the way back using up my fuel, my mileage and again time from my 7am start time at work to show you something you had promised me was fixed...something you had disputed against myself the customer that the alarm and motion sensor works a particular way. I had to call the consultant at Durban McCarthy who sold me the car in 2016 to confirm that I was right. I further requested affirmation from a family member working at Barons Edwin Swales to confirm the same thing- THAT I WAS RIGHT! How do I even trust you even serviced my car where you couldn't be bothered to send the invoice via email. I'm expecting a call from your manager today or I'm definitely taking this further.

This dealership know no professionalism nor sense of ownership or business sense where it comes to being customer-centric. Have no idea why the he'll you're still open as you're giving VW as a whole an extremely bad name whereas I know for a fact that McCarthy prides itself with customer service and experience. You need to be audited and not just for your invoice stats that you never send to customers via email, but just by poor reviews you keep getting.