Lindsay Saker Midrand – Passionate about turning a Dream into a NIGHTMARE!

Lindsay Saker Midrand – Passionate about turning a Dream into a NIGHTMARE!

How long does it take Lindsay Saker Midrand to do a Diagnostic Test – ONE WEEK AND COUNTING!

On 2018-11-15, Thursday evening I experienced problems with my, 2 year old (17 000km) Polo GTi DSG gearbox that went into Emergency mode. Only gear options 2 and 4 (from 7) were being selected, automatically and manually. Volkswagen Alert was contacted and towing arrangements made. Problem was recorded as “ gears grinding and only gear option 2 and 4 being accepted” The vehicle was booked into Lindsay Sake Midrand on Friday 2018-11-16 at 11H17 on job card number 62871 Service Advisor No 044 Louise Heydeman. See attached. Was informed that it may take up to a month to resolve. I also made a request for the use of a courtesy vehicle if the repairs were going to be 1 month.

I only received a call from Louise on Tuesday informing me that the vehicle is still on hold for a diagnostic to be done. I was promised that it will be done within the dealership lead time of 48 hours, already passed by Tuesday. I made another request about the use of a courtesy vehicle.

Wednesday – No contact received or any information received from Louise until I called her at 15H15. More promises and excuses.

Thursday – No contact received or any information received from Louise or the dealership.

Friday – no contact or information received from Louise or the dealership.

If you are for any reason not interested in providing a service, for which you are being paid for, please inform me.

This is now ONE WEEK LATER.VWSA, looks like your “team is ready to help” drive me INSANE!