Lindsay Saker Kempton Park False Promises

I have had it with the so called “service” department at Lindsay Saker Kempton Park. I took my vehicle in for its first service on the 13th of June 2018.

Somebody then managed to scratch one of my mags on my vehicle by driving it into a curb during this “service” process. I then promptly notified the service representative of the damage and he then came out, took some photos and ran back inside. About 5 to 10 minutes later he returned and told me they will be replacing the mag. I was then very impressed that they are going to make a plan to replace my mag.

I did however not get any paperwork or anything stating that they’ll replace it. He said that all will be sorted, so I took his word for it. I then proceeded to give them two weeks to source the mag.

Low and behold, after two weeks. They can’t source the mag and they have resorted to repairing the wheel. Already disappointed with the service I’m getting I agreed to go to them the following week so that a mag repair guy can have a look at it. I arrived to find out that the guy was running late... I then requested that the service representative phone me when “the guy” is there so that I can bring the vehicle back. I got no phone call.

They then told me that they sent another mag with someone as a tester to see his workmanship. Weeks go by and then I get told that the tester was a flop and I need to source a mag wheel specialist and get a quote myself. Got the quote sent it to the service rep. Get a call saying that someone will phone me when Lindsay Saker has paid for the repairs. Another week passes and then I get told that they’ll pay me the money to get the mag fixed although I gave them a quote with banking details for the mag repairer and not my banking details. Furthermore I got told on a previous occasion that I’ll get a spare when my wheel goes in for repairs to which the service representative acts completely confused.

I’ve also requested that the service representative correspond with me via email, but instead he keeps phoning me with excuses. I have got nothing in writing and promises gets made so easily over the phone.

I’m, for lack of a better word, “gatvol”. It has been more than 3 months now already and 7000km later. Get your act together.

I’m expecting an email from the relevant parties with a solution **********

Please understand that I DO NOT WANT TO BE PHONED and told stories again about how you will see to it that everything will be resolved and blah blah blah. Stop making excuses and do something about it...