Lindsay Saker Don't Value their Customers

Around 13/07/2015, I visited Lindsay Saker and requested that a technician diagnose a noise from my vehicle. I was told to book the vehicle in regardless of the fact that the noise was not constant, and there was a risk that the noise would not be present on the day of the repair. I made a booking for 21/07/2015, and the water-pump was replaced. This did not resolve the problem. I communicated this to the dealership (Willem).<br> <br> On 20/08/2015, I visited Willem again. On this occasion he agreed for a technician to assess the noise. During the very short trip, the technician identified that the aircon compressor had to be replaced. This was communicated to Willem. <br> <br> On 28/08/2015, I emailed Willem (copied the Service Manager) a request for the compressor to be ordered and a booking to be made. I was contacted and informed that Willem was on sick leave and would address the matter upon his return. My follow-up call during the following week was answered in the same manner.<br> <br> During my most recent communication with Willem, he indicated that he had no record of the matter and is therefore not able to order the compressor. I was requested to book the vehicle in for a further diagnosis.