BP
Bernadette P

1 reviews | Active since Jun 2021

14 Jun 2021, 07:48

Lindsay Sake VW lost a loyal customer!

I was always a VW fan, so when I decided to by my 4th VW Polo GSD 1.0 I was so exited but that did not last very long. When I received my demo vehicle it had a rattle which took them more than a week to resolve. Then this year I got an error message on my dashboard informing me to put my vehicle in park position and to visit my workshop. Lindsay saker Midrand informed me that I can still drive the vehicle it can be fixed with a software update, it did not work and they had to replace the malfunction part, I waited about 5 weeks, then it was replaced, perfect the error went away, but short lived happiness as a week later my aircon and fan stopped working, so I took it once again back. They came back and said it was the tracking unit (after two years of being installed) which caused the fuse box to start melting the wires and they can't fix it under warrantee. I got the tracking company out there which eliminated that statement. I asked Lindsay Saker what the problem was but they said they don't know but they have to replace it and I had to wait 3-4 weeks, so I asked if I could get my vehicle and they said no it can caught fire at any stage (making me feel so safe for driving it with this malfunction for two years). So I said they need to supply me with a vehicle as I do not have any other means of transport. I had to wait 5 days before they got me a rental (and not even in the area where a worked or stayed) which I had to manage getting there. So after 3 weeks (last week) they said they got the part and it will take 2 days to fix, which became 3 days and then 5 days and it is now 7 days later and still my vehicle is not fixed. I honesty don't have any trust getting back in that vehicle after all this. VW I think you lost a loyal fan.

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