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First off, let me say the service advisor did give me constant feedback, so props to her. That said however when I booked in my car this morning, she said it would be done by 3pm after it was washed. I specifically told her that my car is not to be washed at all! Afterwards throughout the day she kept in contact and kept me updated on the progress. Again she said I can fetch the car after the wash, when I again reiterated that the CAR IS NOT TO BE WASHED! About the 3rd call I received, I was told that the car was finished and just needs to go through quality control. The call after this one, I was told that the 12V port was not yet fixed and they are busy sorting it out. I called much later asking if it was done, but it wasn’t. Eventually around 16:00 the 12V port was still not fixed after a full day. I was told by the adviser that I can collect the car at 16:15 which I did. She did explain that the port is not sorted, however I can bring it in to have it fixed at a later date. This is however not my issue. My issue is that I specifically told them not to was my car. To give some background, my car was detailed and ceramic coated with Gtechnic Crystal Serum Ultra which is supposed to have a 9 year warranty, providing it is washed with the correct products and in the correct way. VW Fourways just voided my warranty and cost me 15K as it would now have to be redone. Not only do I have to get a new ceramic coating installed from scratch but the damaged one will have to be removed. Also all the windows have to be polished including the lights, all because of incompetence and failure to follow a simple instruction. So what was supposed to be a simple 1 day 30 000km service will now add another 7-10 days that I will be without a car and and a bill of R 20K. I have no problem with the service advisor but the VW workshop and or wash bay failed to take care of my vehicle. I’ve always had great service from Hatfield VW Bryanston for future reference. Fourways will never see my business again and will be in for a nice surprise after I’ve been to see the ombudsman tomorrow!