False advertising and ********** service from sales person malcolm @ VW Midrand

We asked for a test drive on a car we wanted to buy ( polo Live tsi in purple ) after the test drive when we asked about certain features we were told by Malcolm that the car we were buying was identical as the demo we took for a test drive and that the one we would get would even be better as its a brand new one and has even better features we were not told that the keyless feature that the demo had was NOT included as its an extra feature which Malcolm did not inform us about... The only extras that were mentioned by Malcolm before the purchase was the sunroof, the info active display, the 16 inch wheels and the iq lights, so we told Malcolm that we want ALL the extra features that the polo life has to offer and we are willing to pay cash upfront how much ever it cost... Malcolm than contacted us to say we are very lucky people as there is only 1 left in the entire country in the colour we requested, failing to inform us and this is false advertising that he did not tell us about the car not having the keyless feature when we distinctly told him we wanted ALL the features and paid cash as evident that we were willing to pay any amount for all the features... When the car was taken for a smash and grab it was damaged and not checked and given to us with damages on the steering will and all 4 corners of the door... When we collect the car we were not given the license as well... We were given the wrong manual... We were not given a service book... For a brand new car bought from a dealership directly that's really unprofessional... When we complain we are told bring the car back and we will refund u... We expected a formal apology from him and his manager and an alternative but rather we were offered arrogance, attitude, unprofessionalism and a refund... This manager did not even interact with us after all the mess ups that were made by his branch.. Just to state his level of unprofessionalism he removed us of his tiktok video and me as a customer still gave alternative solutions to him by telling him replace the car for us but he aggressively ignored our request and told us bring the car back... We were charged for a delivery fee when we collected the car... Very very unprofessional service from VW I should have rather invested my money in Toyota or another brand