Extremely Disappointed with the Service Experience

The service provided by this company has been truly unacceptable. There is virtually no customer service to speak of.

When I collected my brand-new VW Tiguan, I was shocked to find a dent on the door. Additionally, the vehicle required a software update, which took over 48 hours to complete—without any communication from the dealership. I had to initiate every follow-up myself just to get basic updates.

To make matters worse, after finally receiving the vehicle, it presented multiple technical faults. It is now undergoing repairs for the second time, yet I still haven’t been given any clear answers or solutions. Volkswagen South Africa (VWSA) has been equally unhelpful, offering no resolution and only stating that they are “still analyzing the issue.”

This experience has been deeply frustrating and far below the standards one would expect from a reputable automotive brand.