CM
Christopher M
1 reviews | Active since Feb 2018
25 May 2023, 12:01
Extremely bad service guys don't know what they doing
Very bad service ordered a part 2 months ago still no delivery and Michael from vw cannot give me an eta on a part that was promised to arrive in 3 weeks my kombi is sitting for over 2 months due to poor service from vw Linsay saker Alberton
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Motus VW's replyOfficial
26 May 2023, 09:12Good day Christopher.
I do apologize for our service levels not meeting your expectations. This is definitely not the way I would like the dealership to be run.
Without making excuses, the Parts Salesman who assisted you left the employ of the dealership at the end of April and as a result his order slipped through the cracks.
An update regarding the back order part- we procure all of our parts from VW South Africa and the requested part has been on back order from before your enquiry on it. We have received an update from VWSA, that the part is under supply constrains in Germany and they are unable to provide us with an ETA for delivery to South Africa and then our Dealership.
My Parts Manager has attempted my contact you yesterday and this morning to no avail (no option to leave a voice message). He is now aware of the situation and will be keeping you updated.
I do apologize for our service levels not meeting your expectations. This is definitely not the way I would like the dealership to be run.
Without making excuses, the Parts Salesman who assisted you left the employ of the dealership at the end of April and as a result his order slipped through the cracks.
An update regarding the back order part- we procure all of our parts from VW South Africa and the requested part has been on back order from before your enquiry on it. We have received an update from VWSA, that the part is under supply constrains in Germany and they are unable to provide us with an ETA for delivery to South Africa and then our Dealership.
My Parts Manager has attempted my contact you yesterday and this morning to no avail (no option to leave a voice message). He is now aware of the situation and will be keeping you updated.
Motus VW's reply26 May 2023, 09:12
Official
Good day Christopher.
I do apologize for our service levels not meeting your expectations. This is definitely not the way I would like the dealership to be run.
Without making excuses, the Parts Salesman who assisted you left the employ of the dealership at the end of April and as a result his order slipped through the cracks.
An update regarding the back order part- we procure all of our parts from VW South Africa and the requested part has been on back order from before your enquiry on it. We have received an update from VWSA, that the part is under supply constrains in Germany and they are unable to provide us with an ETA for delivery to South Africa and then our Dealership.
My Parts Manager has attempted my contact you yesterday and this morning to no avail (no option to leave a voice message). He is now aware of the situation and will be keeping you updated.
I do apologize for our service levels not meeting your expectations. This is definitely not the way I would like the dealership to be run.
Without making excuses, the Parts Salesman who assisted you left the employ of the dealership at the end of April and as a result his order slipped through the cracks.
An update regarding the back order part- we procure all of our parts from VW South Africa and the requested part has been on back order from before your enquiry on it. We have received an update from VWSA, that the part is under supply constrains in Germany and they are unable to provide us with an ETA for delivery to South Africa and then our Dealership.
My Parts Manager has attempted my contact you yesterday and this morning to no avail (no option to leave a voice message). He is now aware of the situation and will be keeping you updated.