Dissappointment

I only write reviews on HP when I was used to excellent service and then got disappointed by getting the opposite. It all started with the booking of the service. You phone in to make a service booking. "Please leave your name and Nr and a service consultant will call you back". 3 days, nothing happened. Website, completed the service request online. Then car salesman started calling. I don't want to buy a car, I just want mine serviced!! Eventually after 3 more days, service was booked. The booking in went OK, not as good as I was used to, just OK. At 14h30 I received a call to tell me that my car is in the wash bay and I can start making my way to collect. I was held up at work and could only get to the dealer by 16h05. vehicle not ready. Invoice not printed. So I wait. 16h30, no car, no invoice. Eventually at 16h45, I settled the bill on the job card amount. Still no car. At 16h55, Car came from wash bay. So I left. Upon arriving home, I checked if blown head light (day light driving light) was replaced - NOPE. My wife then asked me why the car was not washed. Well, I waiting almost 2 hrs for it to come from the wash bay. You could see oily finger marks all over the boot area and the overall cleanliness was very poor. It looked like it was rinsed off with cold water and no soap. Another thing that bothered me, is that one normally, after a service, picks up that the handbrake was adjusted - not this time. Now I am worried about the level of service provided..!! When someone called me from the dealership to asked me to rate their service, I rated all the questions as poor. A service manager will call me to discuss, STILL WAITING...???