Disgusting customer treatment

<p>Dropped my Polo off for a service this morning, it's a bit early for the 30000km service but my breaks are giving me problems along with a few other little niggles that need to be seen to. </p> <p> </p> <p>Upon arrival I'm told that my service advisor will no longer be Kerri Badenhorst but rather Andrew Hall. Kerri is great and has handled my car before. It turns out I was right to be worried about Andrew - frankly, after his arrogant and condescending behavior towards me I feel a little bit sick. </p> <p> </p> <p>Mr Hall seems to believe that a customer's concern over the integrity of her breaks is nothing worth taking seriously, my name was pronounced like it was funny to him upon introductions, there seem to be a million questions he has to ask his manager before my car can actually be looked at and I is apparent that he does not have the dealership's customers best interests at heart (or perhaps a young girl in a cheaper model car just doesn't matter all that much?). </p> <p> </p> <p>Regardless, I have requested to be switched to Kerri but this is to warn all other VW customers of the headache they can expect after purchasing a vehicle here. People like this should not be in positions where they interact with the public - here's hoping VW do something about it! </p>