Disgusted with Lindsay Saker Kempton Park

I wish I was able to give a -100 review but unfortunately I cannot. I had the worst experience with this dealership. I was **** to on numerous occasions. They had my vehicle over a month and gave me very limited feedback.

I was **** that they were awaiting for software from V.W Germany, for over 3 weeks. The first time I took my car in, I had stuff ****** from it. A week later I was asked to collect my vehicle (Without the errors being repaired) and was told I could use my vehicle as it is drive-able and to return their loan vehicle. Used my vehicle for about 2 days only to find out I had encountered another issue, which meant my vehicle had to be towed back to them. This was around the 15.12.2019. I was told that my vehicle will be repaired in a week. Nobody got back to me during the festive period and I understood that people may be on leave.

In the new year I expected my vehicle back in the first week, however that was not the case. I was contacted by a lady named Nish, on the 07.01.2020, she did advise that my vehicle will be ready by this week. I then contacted the new car sales manage, Mr Rui Fernandes, who had stated that they are working on the vehicle and it will be ready by that afternoon or latest tomorrow morning (Thursday) I then went in on Thursday and was told my vehicle will be ready to collect on Friday. On Friday, a service advisor (Funi) called me to let me know that my car will be only ready on Monday. I then called Ashley Gengiah, the dealer principle, who promised that my car will be ready on Monday. It was over a month and still no vehicle. My car is a brand new vehicle so could not understand the errors I was getting. Also, a technician (Corne) was the one that came out to assist, after my battery ran dead, who jumped started a DSG vehicle and thereafter I experienced all these errors.

When I went in on Monday, I was rudely spoken to by Ashley Gengiah, who refused to give me confirmation that my vehicle had been repaired and back to factory standard and only provided me with an invoice. I was then told by him "DO YOU WANT YOUR NOT WANT YOUR VEHICLE? IF NOT PLEASE GO BACK TO YOUR SELLING DEALER, WE CANNOT HELP!!!" which I had videod on my cellphone. I had taken my car back as he demanded his loan vehicle back, which I only had for a few days. There is so much more I can say but this is fine for now.

PLEASE DO NOT DEAL WITH THIS DEALERSHIP AS THEY ARE THE WORST I HAVE DEALT WITH.