Disappointed with the service department

Disappointed with the service department. Lindsay Saker Fourways is not for the faint hearted, they took my car the whole day for nothing. I took my car for service and never got an update. I phoned at 5pm and was told that the service is half done and I should check tomorrow. Further follow ups same day, I found that the car was only planned to be attended to on the following day. Did I not go and collect my car same day!? If you have a huge room for disappointment, good luck.