Customer Service and Unhelpful Personnel

<p>Lindsay Saker Bloemfontein is the most pathetic car dealer ship on this planet. My car's EPC light (engine light) went on on Sunday morning, I phoned Road Side Assistance to come and help me. The lady from Road Side Assistance helped me nicely, but then the technician on duty said I can drive my car with the light on but I can go yesterday morning and they will help me at the dealership. The technician logged a call for me. As I got there yesterday morning the lady that helped me was very rude, and then when the service advisor was supposed to help me he was no where to be seen so another guy helped me. Yesterday I never heard from Sebata until I phone at 12:00 to find out what was wrong with my car, so he did not answer his phone. So I phoned the Service Manager (Pedro van der Walt) he said to me firstly I am a walk in client so I must wait until Sebata phones me. At 14:00 I still haven't heard from any of them so I phoned again and they told me they can't do anything today to the car and they've ordered the parts so I told Sebata he must firstly tell me what is wrong with my car as I still don't know and at 25000kms on the clock the fuel injectors was faulty. So firstly I don't understand what caused and Sebata cannot tell me why. At 10:30 this morning Sebata phoned me and told me that the courier forgot the parts in Gauteng so they won't be able to fix my car today after I told them yesterday I am going on holiday today and they promised me that my car will be fixed today, which will now not happen as the parts are still in Gauteng. I then asked the service manager how are they going to help me and he told me that they can't do anyting as it is not their fault. Firstly I do understand that cars breakdown but what really bothers me is that they didn't give me a courtesy car and they have no customer service at all. All Sebata can do is to say sorry and that he doesn't have any solution for me. This is pathetic. I will never ever buy a Volkswagen in my life.</p> <p> </p> <p>From you walk in to Lindsay Saker Bloemfontein until you walk out you never get any decent or friendly service and you as a customer are only good enough when you want to buy a new car but their after sales service is up to no good and that is unacceptable in every way. I</p> <p> </p>