Brillaint Attitude = Great Customer Experience

Just wanted to send a quick note to say what brilliant service I received from the VW Hyde Park branch yesterday - NONDUMISO MAHLANGU was absolutely brilliant.<br> I arrived yesterday morning and was told my car was not booked in for a service - although I had changed the booking twice I was absolutely sure I had a confirmed my booking for yesterday.<br> Fortunately, before I could start waving my arms around, Dumi overheard me talking and asked my name, she immediately responded confirming that my car was in fact booked in for a service, I was right and she was aware of the change.<br> When I went to collect my car she was efficient, polite and exuded professionalism - she certainly understands and lives customer service. VW should be proud to have her on their team.<br> <br> Thank you again, so appreciate her support and friendly can-do attitude !<br>