Bad attitude

I called Lindysay Saker Alberton to enquire about the radio code as my radio went on safe mode. I didn't get the name of this white lady. I was transfer to her and she told me I have to pay for them to retrieve the code for me. when I ask why should I pay for the code because I was suppose to receive the code with the radio manual and on my manual is without the code. She tell me if I don't want to pay I must go where I bought the car. This is the franchise and surely they should be able to provide me with the goods. When I tried to reason with her she continued on being rude and I brought it to her attention that she is being rude and that was follow by dropping the call on my ear. I hope and whish that VW can teach these rotten individual customer service.