Astonished and irritated

I took my vehichle in for a service at 08:10 on 2015-08-26. I was told that they would call me before 17:00to collect my vehichle and the shuttle service would collect me. I received a call at 16:45 from someone in their workshop saying some of my lights needed to be replaced at my cost. This confused me because i checked my vehichle before taking it in and all my lights worked. I called 3times before 17:00 to try and find out what was happening but got no response. By 17:30 i had never received a call saying i should go collect my car so i made and plan to get myself there since the shuttle service also never came to pick me up. I arrived there around 17:45 and my car was still at the back. Upon receiving my car i checked it and it had not been serviced. My lights were broken. Norman van wyk told me they had a hectic day. He said he would give me a call this morning to sort ths issue out he has not. I have called and left a message but he hasnt called me back. I was inconvenienced for a whole day because my car was at vw and yet nothing was worked on. I now have to reschedule important meetings i had today. I have never had such a horrible experience.