Appalling Service

On the 21st of August I took my car in for Service at Lindsay Saker Rivonia for Service. I was very disappointed at the Service I received. I pointed out to the guy who assisted me upon arrival, Willem, that my hooter was faulty. He assured me that they would look at it. When he called me later in the day to inform me of the additional repairs and associated costs he assured me once more that the hooter would be repaired within warranty. I then got collected from work and was told my vehicle was ready only to get there and to wait for an additional 20 min or so because my vehicle was NOT ready!!! Not only that but the hooter wasn't repaired as I was told it would be. I called Willem to find out why this wasn't done, he told me they didnt have the required part and that they'd have to source it, delivery would take 2 weeks. Once the part was delivered he'd call me. 4 weeks later having not heard from him I called in to enquire, this is when he couldn't wait to get me off the phone and showed zero interest in what I had to say! and went on to say he'll follow up and get back to me. 3 days later & no word from Willem or Lindsay Saker. I am most appalled at the lack of service received