Any business that treat their customers like must just close down

Item: Motus VW
Rating: 1
Author: ndifet N

In December 2016 around the 14/15, i took my car for a service. I requested them to check the funny sound when i start the car and do wheel alignment and balancing. When i went back in the afternoon to pick it up, i noticed on the invoice that my instructions were not considered. When i ask the Service Advisor "Trevor", he told me that the dealer doesn’t do that anymore. Why wasn’t i informed about this in the morning? He then told me that there's campaign or recall on my model, they need to replace something on the pedals, and that is what’s causing the sound. As soon as that is fixed the sound will go away. And they currently don’t have the parts and he just ordered, i should come back on Tuesday the 20th. he never called me back to confirm the booking however i called on Monday the 19th and told that i will no longer be able to come on the 20th since I’m working in Florida and don’t have transport to take me to work, i will rather come on Wednesday afternoon or Thursday morning because i will be on leave then. i went on Wednesday the 21st around 15h00, when i get there I’m told that Trevor on leave to be back in January and the system does show any part ordered for my vehicle. I complained through the customer survey call that i receive 1st week of January and i never received any feedback regarding my complaint. last week the dealer called me telling me that the part has arrived and i should bring the car in and i should see Trevor the service advisor, i told the lady that i don’t want to see Trevor because his service sucks. My experience with him has been nothing but pain and a waste of my time and money. I requested to assist by Bongani who is the person that i spoke last time i was at the dealer. We made an appointment for Monday the 30th January. I had to postpone this because i didn’t have a transport to take me to work with is almost 60KM away (Florida). On the 31st i took my car there at 7h00 in the morning, because of traffic and distance i ended up arriving at my workplace at 9h30. Later in the day Bongani called me saying, the part was ordered but pins were not ordered that goes with it so there’s nothing they can do but we have to reschedule. How *********** is that? I went back in the afternoon to take my car, we rescheduled for Friday 03/02/2017. He said since you will be coming here for the 3rd time for the something, he will arrange a transport for me to work. Yesterday the appointment was confirmed and he told me that he'll give me a courtesy car. This morning i get to the dealer at 6h45, when they open the door i was waiting outside so that i can quickly rush to work. After waiting for Bongani for about 10 min, then I’m told his not coming to work and another service advisor will assist me. I was assisted by one Indian guy. And he tells me that there's no loan car booked on the job card. WOW, THINGS KEEPS GETTING INTERETING. And i working too far, they can’t take me to work so i either have to wait while they fix the car or reschedule. THIS BRANCH EXCELL IN MAKING MY LIFE MISEARABLE. I told that this is unacceptable; i cannot come here 3 times for nothing. Waiting is compromising my employer's time. I walked out. YOU’RE SERVICE SUCKS BIG TIME. I WANT THE WORLD TO KNOW THAT IF I GET INVOLVED IN AN ACCIDENT BEACUSE IF THIS RECALL, VW WILL BE RESPONSIBLE. YOU DONT CARE ABOUT YOUR CUSTOMER. I HAVE WASTED SO MUCH TIME IN COMING TO YOUR DEALER FOR NOTHING.

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