Accident at vw east rand and not taking responsibility for the accident

I'm extremely disappointed with the service I received at VW Lindsayker east rand . My car was brought in for a knocking noise in the engine on the 18/09/2025 , but they couldn't diagnose the issue. The real problem started when they called me to collect my car on the 19/08/2025, only to inform me that it had been bumped by another customer while in their care. What's worse is that they're not taking responsibility for the damage.

The car wasn't parked in a designated parking area, and it was clearly not in my possession. I expected a higher level of accountability from a reputable dealership like VW. To make matters worse, the dealer Principle I spoke to was completely unhelpful and rude. When I asked him to take responsibility, he basically told me to take it further if I wanted to, showing a complete lack of concern.

The whole experience has left a sour taste in my mouth, and I wouldn't recommend VW Lindsayker to anyone. Until they improve their customer service and take responsibility for their mistakes, I'll be taking my business elsewhere.

I'll be sharing my experience with friends and family and exploring other options for my car needs. Hopefully, VW Lindsayker will take customer complaints seriously and make necessary changes.