Absolutely shocking service by Audi South Africa and Lindsay Saker Audi Sandton.

Absolutely shocking service by Audi South Africa and Lindsay Saker Audi Sandton. Empty promises, false statements & to top it all off no resolution. Further, to be told that the dealership is independently owned entity and Audi SA has no bearings over them. I have not had my car from Feb 2019 as Lindsay Saker Audi Sandton decided to thumb suck what is wrong with my car, charge me over R16000 and then tell me that it didn't fix the issue and they going to finally charge me R33000 over and above to fix the car. Over and above all this, the courtesy car that they gave to use, was picked up after they threatened to open a case of theft against us. Shaun Rampersad (Tyre Specialist at Lindsay Saker Audi Sandton) sent me an SMS stating that he needs to come and swap out the loan wheel as the tyre had a slow leak, which he changed 2 weeks prior to the loan wheel being installed, and if he did not then he was going to get a warning. He arrived with Michael Martine and explained that the repaired wheel was at the dealership and he will take the car and bring it back. My husband declined this and advised them to fetch the repaired wheel and change it at our premises instead. This is when Michael Martine (Customer Liason at Lindsay Saker Audi Sandton) intercepted and advised that they are taking the car whether he agrees to it or not. My husband declined again and this was when he threatened to go to the police station and open a case of theft. With that title, Customer Liason, you would not expect him to threaten or harass a customer, but he did just that. The courtesy car was handed over to us and we signed for the car to use until the repairs were finalised. Yogesh Bhaktawar (Service Manager at Lindsay Saker Audi Sandton), he joined on the case half way through and decided he will not afford the customer(me) the decency of reading the entire case before he jumped to the conclusion of this case. It is appalling that this is how a service manager behaves. I have sat at the Service area of Lindsay Saker Audi Sandton many times and have heard how frustrated people are with the service that they receive from this Audi Centre. But they have no choice in some cases but to take their car for service to that dealership as there is a rule where one dealership can’t drop a person off outside their 5km radius. Then the interaction with Audi SA, Gillian who was the Case Manager, and did absolutely nothing for 2 weeks. She had taken on the case on 31 May 2019 and only 2 weeks later she then informs me that Audi Centre Sandton is Independently Owned and that she cannot assist me any further due to this fact. While on a call with her on Friday 14 June, she even had the audacity to be talking to others while on the call. There was another person from Audi SA named Earl French who was telling her how to respond. When I asked for her managers details, Gillian said she could not give me any details telephonically but happily gave Earl’s name and surname to me. She was not helpful in anyway and does not know how to handle complaints. The lies, deceit, inconsistency and shocking service that we have received shows that this brand is slowly going downhill.