Toyota Cape Gate - Worse Service Experience Ever

The service I received from Toyota Cape gate was absolutely unacceptable and pathetic. I booked my Toyota hilux in because of Headlight error on the dashboard and asked them to service it at the same time. They never called me the whole day with progress. After several attempts, I could not get hold of anybody that could give me info on the progress of my vehicle. Only around 5:30pm they came back to tell me the car will only be ready the next day - without an explanation why, even after I asked - they did not know. The next day I called multiple times. Could not get hold of anybody at all. I even insisted to speak to the manager, who still has not called me back. (6 days later) eventually I got hold of someone who said my vehicle would be ready in 30 mins. I went to fetch my car to find items on the invoice which I specifically instructed to exclude from the service. Here comes the kicker. They did not resolve the problem related to the headlight error on dashboard. The problem, that seems to be a globe in one of the headlights, was not attended to and nobody communicated to me that it will not be resolved. All they did was give me a quote to replace the WHOLE headlight unit at R22631. Seriously. Still without ANY explanation and nobody getting back to me. I asked for a report to show why it needs to be replaced - NOTHING - NO FEEDBACK To make it all worse - After the service I had to drive 1300km and had a breakdown coming back - caused by a hose in the engine that was not tightened properly. Seriously - why did I bother getting my car services at the dealer - paying the premium for it too. Toyota Cape Gate will not see me again. Worse experience EVER for me. Sies Man !!!!