Based on recent customer reviews, Motus Toyota Capegate presents a sharply divided customer experience. Buyers consistently praise individual sales consultants, highlighting personalised attention, honest financial guidance, and a family friendly approach during vehicle purchases. However, a recurring theme is severe dissatisfaction with the service and aftersales departments, where customers describe prolonged repair delays, missing or incorrect parts, poor communication, unfulfilled licence plate deliveries, and dismissive interactions with service staff. Several reviewers reference unresolved escalations and indicate they will move future servicing elsewhere.
NPS Score
0
Recommended: Likely
Oct '25 - Sep '26
Frequently Asked Questions About Motus Toyota Capegate
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Hellopeter has tracked Motus Toyota Capegate across 26 reviews. Motus Toyota Capegate hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Motus Toyota Capegate? Write a review to help others decide.
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Dec 2013
Poor service
Poor service. Had my car booked in for brake pads, disk, wheel alignment, balancing, key battery and few minor repairs. After numerous follow ups and them having my car the whole day, the only thing that was done was battery in my key. Full of excuses and saying they need to order everything this after I booked the car the previous week. Still waiting DP to call me after few request to have him call me. Wont suggest this dealer at all!!!
1 reviews | Active since Dec 2013
Poor service
Poor service. Had my car booked in for brake pads, disk, wheel alignment, balancing, key battery and few minor repairs. After numerous follow ups and them having my car the whole day, the only thing that was done was battery in my key. Full of excuses and saying they need to order everything this after I booked the car the previous week. Still waiting DP to call me after few request to have him call me. Wont suggest this dealer at all!!!
1 reviews | Active since Oct 2022
Poor customer service experience at Motus Toyota Cape Gate
I am writing to formally raise my continued dissatisfaction regarding the service I received at Motus Toyota Cape Gate on 2 July 2026, as well as the lack of follow-up regarding an outstanding issue with my vehicle. On 2 July 2026, I booked my vehicle in for its 30,000 km service at Motus Toyota Cape Gate. The service was scheduled via the My Toyota app for 14:15. Upon arrival, I specifically informed the Service Advisor that the ***** securing the parcel shelf (boot slip cover) had come loose and requested that this be repaired while the vehicle was being serviced. My vehicle was only ready for collection at approximately 17:00, more than two hours after the scheduled time, despite the service being advertised as a one-hour express service. I was therefore particularly disappointed to discover that the repair I had specifically requested had not been attended to. This was especially concerning as I regularly travel with a laptop and other valuable equipment, which I store in the boot for security reasons. I therefore require the parcel shelf to be fully functional. I subsequently raised my concerns with the Service Manager, who advised that he would establish whether the required *****, or a suitable alternative, was available. I was later informed that the part was not in stock and that Toyota would generally replace the entire cover rather than repair it. Following an inspection of the cover, the Service Manager further advised that the repair would not be covered under warranty because, in his opinion, the ***** appeared to have been tampered with. I explained that I do not accept this assessment and do not believe that I should be held liable for the repair. The vehicle remains under warranty, and at no stage when purchasing the vehicle was I advised that an issue of this nature would be excluded from warranty coverage under these circumstances. I subsequently provided feedback regarding the service received via WhatsApp. I am also aware that Toyota attempted to contact me telephonically; unfortunately, I missed the call. I made several attempts to return the call but eventually stopped trying due to the excessive waiting time when attempting to reach the service department. It has now been more than a month since the vehicle was serviced, and despite being advised that the matter would be followed up, I have received no further communication regarding the status of the replacement part or the proposed resolution. I also escalated the matter to Toyota South Africa and received confirmation on 28 July 2026 that a case manager would contact me to assist. To date, however, I have received no correspondence or update from the case manager. I find the lack of communication and follow-up extremely concerning and disappointing. The issue was raised with Toyota at the time of the service, and I have made reasonable attempts to follow up through the appropriate channels. I should not have to repeatedly pursue Toyota for an update on an outstanding matter.
1 reviews | Active since Oct 2022
Poor customer service experience at Motus Toyota Cape Gate
I am writing to formally raise my continued dissatisfaction regarding the service I received at Motus Toyota Cape Gate on 2 July 2026, as well as the lack of follow-up regarding an outstanding issue with my vehicle. On 2 July 2026, I booked my vehicle in for its 30,000 km service at Motus Toyota Cape Gate. The service was scheduled via the My Toyota app for 14:15. Upon arrival, I specifically informed the Service Advisor that the ***** securing the parcel shelf (boot slip cover) had come loose and requested that this be repaired while the vehicle was being serviced. My vehicle was only ready for collection at approximately 17:00, more than two hours after the scheduled time, despite the service being advertised as a one-hour express service. I was therefore particularly disappointed to discover that the repair I had specifically requested had not been attended to. This was especially concerning as I regularly travel with a laptop and other valuable equipment, which I store in the boot for security reasons. I therefore require the parcel shelf to be fully functional. I subsequently raised my concerns with the Service Manager, who advised that he would establish whether the required *****, or a suitable alternative, was available. I was later informed that the part was not in stock and that Toyota would generally replace the entire cover rather than repair it. Following an inspection of the cover, the Service Manager further advised that the repair would not be covered under warranty because, in his opinion, the ***** appeared to have been tampered with. I explained that I do not accept this assessment and do not believe that I should be held liable for the repair. The vehicle remains under warranty, and at no stage when purchasing the vehicle was I advised that an issue of this nature would be excluded from warranty coverage under these circumstances. I subsequently provided feedback regarding the service received via WhatsApp. I am also aware that Toyota attempted to contact me telephonically; unfortunately, I missed the call. I made several attempts to return the call but eventually stopped trying due to the excessive waiting time when attempting to reach the service department. It has now been more than a month since the vehicle was serviced, and despite being advised that the matter would be followed up, I have received no further communication regarding the status of the replacement part or the proposed resolution. I also escalated the matter to Toyota South Africa and received confirmation on 28 July 2026 that a case manager would contact me to assist. To date, however, I have received no correspondence or update from the case manager. I find the lack of communication and follow-up extremely concerning and disappointing. The issue was raised with Toyota at the time of the service, and I have made reasonable attempts to follow up through the appropriate channels. I should not have to repeatedly pursue Toyota for an update on an outstanding matter.
1 reviews | Active since Oct 2020
9 weeks ago I bought a 2018 VW Tiguan 2
9 weeks ago I bought a 2018 VW Tiguan 2.0 TDI DSG from Motus Cape Gate for ±R350,000 (incl warranty & service plans). The vehicle wasn’t properly inspected pre-sale — at delivery I found a faulty mirror, broken window button, loose bonnet lever, defective aircon & no wheel alignment done. All only fixed after I raised it. A month later I flagged a slipping reverse gear to my salesman. On 23 April an emergency transmission warning appeared while driving. Diagnosis returned fault code P175E00 —a known documented failure of the DQ381 mechatronic unit, acknowledged in VW's own Technical Product Information bulletins. This fault recurred 3 more times. I now have a constant engine warning light. The vehicle is deteriorating & unsafe. I’ve requested a courtesy vehicle & submitted a formal CPA Section 55 & 56 demand for replacement or full refund of ±R350,000. Email sent 27 April 2026. I booked a formal VW diagnostic. I hope Motus honours their legal obligations without MIOSA or NCC escalation. I’ll update progress
1 reviews | Active since Oct 2020
9 weeks ago I bought a 2018 VW Tiguan 2
9 weeks ago I bought a 2018 VW Tiguan 2.0 TDI DSG from Motus Cape Gate for ±R350,000 (incl warranty & service plans). The vehicle wasn’t properly inspected pre-sale — at delivery I found a faulty mirror, broken window button, loose bonnet lever, defective aircon & no wheel alignment done. All only fixed after I raised it. A month later I flagged a slipping reverse gear to my salesman. On 23 April an emergency transmission warning appeared while driving. Diagnosis returned fault code P175E00 —a known documented failure of the DQ381 mechatronic unit, acknowledged in VW's own Technical Product Information bulletins. This fault recurred 3 more times. I now have a constant engine warning light. The vehicle is deteriorating & unsafe. I’ve requested a courtesy vehicle & submitted a formal CPA Section 55 & 56 demand for replacement or full refund of ±R350,000. Email sent 27 April 2026. I booked a formal VW diagnostic. I hope Motus honours their legal obligations without MIOSA or NCC escalation. I’ll update progress
1 reviews | Active since May 2012
deeply frustrating and unacceptable service
Hi Toyota, I am writing to formally escalate a deeply frustrating and unacceptable service experience with Toyota Cape Gate. This is not the first incident, but a trend with this employee. I have been a loyal Toyota customer for many years. Since relocating to Cape Town in 2020, my Fortuner has been consistently serviced without issue. More recently, I purchased a Corolla Cross for my wife, followed shortly thereafter by a Toyota Agya for my daughter — both through Ameer. His exceptional service, professionalism, and customer focus represent the standard I associate with the Toyota brand. As a family, we have continued to invest in Toyota due to its reputation for quality and customer care. In my role at Woolworths, I understand how critical customer expe… [09:17, 3/23/2026] Quentin: Hi Toyota, I am writing to formally escalate a deeply frustrating and unacceptable service experience with Toyota Cape Gate. This is not the first incident, but a trend with this employee. I have been a loyal Toyota customer for many years. Since relocating to Cape Town in 2020, my Fortuner has been consistently serviced without issue. More recently, I purchased a Corolla Cross for my wife, followed shortly thereafter by a Toyota Agya for my daughter — both through Ameer. His exceptional service, professionalism, and customer focus represent the standard I associate with the Toyota brand. As a family, we have continued to invest in Toyota due to its reputation for quality and customer care. In my role at Woolworths, I understand how critical customer experience is — which makes this situation particularly disappointing. Clear Timeline of Events October 2025 1. We brought our Corolla Cross in for a service and requested the replacement of a damaged inner fender liner (part VT53876 0A180). 2. We were advised this was a standard part and that no upfront order or payment was required. Despite this, I proactively obtained and provided the correct part quote to ensure accuracy. 3. Nadia later confirmed with Rudi, after engaging with us and reassessing the situation, that the part we provided was correct. We also confirmed we were willing to pay for labour. 4. Despite this, the incorrect part was fitted and we were overcharged. 5. Upon raising the issue, we were referred to Rudi. The interaction was dismissive and unprofessional — he did not listen to either Nadia or us and instead attempted to explain a different part (related to a door) which was not aligned to what was quoted and booked. When Nadia was given the opportunity to respond, she clarified that the quote clearly reflected a different part. Rudi then left to consult the workshop manager. 6. Only after escalation to the workshop manager was it acknowledged that the dealership was at fault. However, Rudi did not communicate this to us directly — we were informed via Nadia that the part would not be charged. 7. We accepted this in good faith and requested that the correct part be ordered, with the understanding that we would bring the vehicle back once it arrived. November 2025 – February 2026 8. No communication, follow-up, or resolution was provided over a six-month period, as we said this part needs to be replaced regales of mistake that have been made, and we were willing to pay for labour and parts. March 2026 (Current) 9. Ahead of our next scheduled service, we sourced the correct part directly from the parts department to avoid further delays. The part was ordered on Monday, 16 March, and paid for upfront to eliminate any confusion also paid for it. 10. I attempted to meet briefly with Rudi to confirm alignment and waited 40 minutes before he arrived. 11. When he arrived, he refused to engage constructively, spoke over me, and would not sit down, said he was too busy. It was clear he recalled the prior incident and became defensive. As I attempted to explain that I simply wanted to align and avoid a repeat of the previous issue, he immediately stated that the parts department is a separate business and “not part of Toyota.” 12. Despite explaining that this was precisely why I had purchased the part myself — to avoid any confusion — and that I was simply trying to ensure it would be fitted correctly during the booked service, he deflected responsibility and incorrectly blamed me. He stated that because the part was not booked separately with the service previously, the issue was my fault, despite the fact that we had provided the correct quote and the wrong part was fitted. Additional Concerns * I was told a separate booking is required to fit the part, despite the vehicle already being booked for a service and prior confirmation that the part could be fitted during the service. * I was incorrectly blamed for providing the wrong part information, which directly contradicts Nadia’s earlier confirmation. * During the interaction, Rudi escalated the matter to Eugen in the parts department. Conflicting information was then provided regarding part availability — initially that it would arrive the same day, and later that it is only expected on backorder on 1 April. This situation reflects a complete breakdown in communication, accountability, and professionalism. As a result, I have lost confidence in Toyota Cape Gate and will be moving all future servicing to Tygervalley. I request that the Dealer Principal is made aware of this matter. The conduct described above is not aligned with the standards expected of the Toyota brand and requires urgent intervention. Toyota has always been a brand I trusted and supported. This experience has significantly undermined that trust.
1 reviews | Active since May 2012
deeply frustrating and unacceptable service
Hi Toyota, I am writing to formally escalate a deeply frustrating and unacceptable service experience with Toyota Cape Gate. This is not the first incident, but a trend with this employee. I have been a loyal Toyota customer for many years. Since relocating to Cape Town in 2020, my Fortuner has been consistently serviced without issue. More recently, I purchased a Corolla Cross for my wife, followed shortly thereafter by a Toyota Agya for my daughter — both through Ameer. His exceptional service, professionalism, and customer focus represent the standard I associate with the Toyota brand. As a family, we have continued to invest in Toyota due to its reputation for quality and customer care. In my role at Woolworths, I understand how critical customer expe… [09:17, 3/23/2026] Quentin: Hi Toyota, I am writing to formally escalate a deeply frustrating and unacceptable service experience with Toyota Cape Gate. This is not the first incident, but a trend with this employee. I have been a loyal Toyota customer for many years. Since relocating to Cape Town in 2020, my Fortuner has been consistently serviced without issue. More recently, I purchased a Corolla Cross for my wife, followed shortly thereafter by a Toyota Agya for my daughter — both through Ameer. His exceptional service, professionalism, and customer focus represent the standard I associate with the Toyota brand. As a family, we have continued to invest in Toyota due to its reputation for quality and customer care. In my role at Woolworths, I understand how critical customer experience is — which makes this situation particularly disappointing. Clear Timeline of Events October 2025 1. We brought our Corolla Cross in for a service and requested the replacement of a damaged inner fender liner (part VT53876 0A180). 2. We were advised this was a standard part and that no upfront order or payment was required. Despite this, I proactively obtained and provided the correct part quote to ensure accuracy. 3. Nadia later confirmed with Rudi, after engaging with us and reassessing the situation, that the part we provided was correct. We also confirmed we were willing to pay for labour. 4. Despite this, the incorrect part was fitted and we were overcharged. 5. Upon raising the issue, we were referred to Rudi. The interaction was dismissive and unprofessional — he did not listen to either Nadia or us and instead attempted to explain a different part (related to a door) which was not aligned to what was quoted and booked. When Nadia was given the opportunity to respond, she clarified that the quote clearly reflected a different part. Rudi then left to consult the workshop manager. 6. Only after escalation to the workshop manager was it acknowledged that the dealership was at fault. However, Rudi did not communicate this to us directly — we were informed via Nadia that the part would not be charged. 7. We accepted this in good faith and requested that the correct part be ordered, with the understanding that we would bring the vehicle back once it arrived. November 2025 – February 2026 8. No communication, follow-up, or resolution was provided over a six-month period, as we said this part needs to be replaced regales of mistake that have been made, and we were willing to pay for labour and parts. March 2026 (Current) 9. Ahead of our next scheduled service, we sourced the correct part directly from the parts department to avoid further delays. The part was ordered on Monday, 16 March, and paid for upfront to eliminate any confusion also paid for it. 10. I attempted to meet briefly with Rudi to confirm alignment and waited 40 minutes before he arrived. 11. When he arrived, he refused to engage constructively, spoke over me, and would not sit down, said he was too busy. It was clear he recalled the prior incident and became defensive. As I attempted to explain that I simply wanted to align and avoid a repeat of the previous issue, he immediately stated that the parts department is a separate business and “not part of Toyota.” 12. Despite explaining that this was precisely why I had purchased the part myself — to avoid any confusion — and that I was simply trying to ensure it would be fitted correctly during the booked service, he deflected responsibility and incorrectly blamed me. He stated that because the part was not booked separately with the service previously, the issue was my fault, despite the fact that we had provided the correct quote and the wrong part was fitted. Additional Concerns * I was told a separate booking is required to fit the part, despite the vehicle already being booked for a service and prior confirmation that the part could be fitted during the service. * I was incorrectly blamed for providing the wrong part information, which directly contradicts Nadia’s earlier confirmation. * During the interaction, Rudi escalated the matter to Eugen in the parts department. Conflicting information was then provided regarding part availability — initially that it would arrive the same day, and later that it is only expected on backorder on 1 April. This situation reflects a complete breakdown in communication, accountability, and professionalism. As a result, I have lost confidence in Toyota Cape Gate and will be moving all future servicing to Tygervalley. I request that the Dealer Principal is made aware of this matter. The conduct described above is not aligned with the standards expected of the Toyota brand and requires urgent intervention. Toyota has always been a brand I trusted and supported. This experience has significantly undermined that trust.
1 reviews | Active since Jul 2010
They dont care about customers
I regularly service all my vehicles with them, but then my car which was serviced by them 6 months ago broke down. They told me they cant help me for 3 weeks...! So I called another Toyota dealer in the area and they helped me immediately. The staff at Cape Gate have a very care less attitude.
1 reviews | Active since Jul 2010
They dont care about customers
I regularly service all my vehicles with them, but then my car which was serviced by them 6 months ago broke down. They told me they cant help me for 3 weeks...! So I called another Toyota dealer in the area and they helped me immediately. The staff at Cape Gate have a very care less attitude.
1 reviews | Active since Jul 2021
Toyota Capegate The Worse
I'm a first time buyer at Toyota Capegate and for me this is my worse experience ever. I bought a car on 25 November 2025 and ever since that time up until today, I've been begging them for my numberplates. I understand that I will have to drive with the temporary until I receive my original license plates and disc. Currently the temporary was is expired and I'm ******* on the road. There is no communication since three days from now regarding the license plates. They are eager to make a sale, but onced they are done with you, then you were just another sale.
1 reviews | Active since Jul 2021
Toyota Capegate The Worse
I'm a first time buyer at Toyota Capegate and for me this is my worse experience ever. I bought a car on 25 November 2025 and ever since that time up until today, I've been begging them for my numberplates. I understand that I will have to drive with the temporary until I receive my original license plates and disc. Currently the temporary was is expired and I'm ******* on the road. There is no communication since three days from now regarding the license plates. They are eager to make a sale, but onced they are done with you, then you were just another sale.
1 reviews | Active since Nov 2025
Not pleased at all.
Hallo,im really disappointed about the Cape Gate Toyota,I phoned them 2 time each time 6 minutes,but they can hang up 2 time while I was about to give the agent the Vin number for car...just he hang up.Poor customer service,lack of communication,unresolved issues,at end the agent shouted at me as customer,ridiculous and unprofessional to the customer,waste service ever.
1 reviews | Active since Nov 2025
Not pleased at all.
Hallo,im really disappointed about the Cape Gate Toyota,I phoned them 2 time each time 6 minutes,but they can hang up 2 time while I was about to give the agent the Vin number for car...just he hang up.Poor customer service,lack of communication,unresolved issues,at end the agent shouted at me as customer,ridiculous and unprofessional to the customer,waste service ever.
1 reviews | Active since Aug 2017
Unrepaired vehicle - worst service
I dont think any service can be worse than the service you get from this branch. And best of all even if you manage to contact higher Management absolutely nothing is done. The CEO of Motus does not even care about any feedback or complaints. Very sad that a company like that treats customers the way they do. My vehicle has been in and out their workshop since July this year and till today it has still not been repaired. I have yet again been without a car since Tuesday this week and feedback is non exsisting.
1 reviews | Active since Aug 2017
Unrepaired vehicle - worst service
I dont think any service can be worse than the service you get from this branch. And best of all even if you manage to contact higher Management absolutely nothing is done. The CEO of Motus does not even care about any feedback or complaints. Very sad that a company like that treats customers the way they do. My vehicle has been in and out their workshop since July this year and till today it has still not been repaired. I have yet again been without a car since Tuesday this week and feedback is non exsisting.