Customer service without a smile !

Monday was once again an eye opener regarding the way “grey areas” exist within parts of the global company Like Toyota I called Motus Cape gate and asked to speak to a service consultant, I spoke to the consultant and still joked by saying she gives the best prices , I asked if I can give the VIN number of wifey's car , where she told me the system is slow , she the placed me on hold for 4min which the Call ended , Is this customer service ? No call back after the line dropped. Or Atleast ask me Mr H , our system is slow can we call you back !? Is this what customer service is now a days.