Bad customer service and I don't care attitude from Motus Toyota Cape Gate

I am so unhappy with Motus Toyota Cape Gate.

On Monday 18th September 2023, I had the breakdown the stop on the road and didn't want to start and was show the battery sign. I called RoadAssistance, the guy confirmed that it was not the battery but suspects alternator. We then towed the car to Motus Toyota Cape Gate. I spoke to George who promised to call me the following day but he didn't later in the afternoon I went to Toyota. He told they didn't get a chance to check the car and will do so the following day(Wednesday), on Wednesday it was the story and Thursday in the morning I went to Toyota, I was told the same story, at this point I was very angry but calm.

I then decided to call Toyota headoffice and laid a complain. Toyota head office promised to escalate the matter in the after GapeGate called saying I must come and pick up the car, nothing is wrong with car and they even drove it for more 30 kilometers and the is nothing wrong with car. I didn't buy the story but I went to Toyota to fetch the car.

George couldn't explain what is wrong with car anyway I took the key, went inside the car and started the car, the battery sign appeared and I immediately called him back, and he tested the car in front of me and confirmed that indeed it was an alternator which is what the Road assistance guy said in the first place. It is disappointing that my car was with Toyota for 4 days and it took a test of 1 minute to confirm that the problem with the car was alternator when initially George said, there was nothing wrong with car?

He then promised to send the qoute the same day (Thursday), like he has been doing the previous days he didn't.

Yesterday (Friday day) I didn't get an call, the around 13:30, I decided to drive to Toyota and that is when I was given a qoute and told that the alternator part will only be available on Wednesday.

I am very disappointed with "I don't care attitude" and bad customer service.