Unpleasant experience

I have an unpleasant experience with Motus Toyota. In May last, I purchased a vehicle and had the old one traded-in. Since the Sale process, there are five service related items that are over-due and Motus is failing to attend to these items. The matter was escalated to management yet a year later, the items I are still pending. Management has failed me. The matter is now with the Ombudsman.