Renault_SA

@Renault_SA I regret buying this brand of a car, first of all at Vereeniging Motus Renault they have rude service advisor Riekie Jansen, unqualified technicians and *********** staff members. Last year just after service the car had a disturbing noise when balancing clutch, the car was taken back to them, the answer we got was, that's how Kiger cars are imagine. Than this year 15 April the car was taken in for service, when the car was ready for collection suddenly my partner was told that we need book it for gearbox due to the noise we complained about last. When we called in to book we were sent pillar to post told different stories about booking the car in for that gearbox. When they decided to assist us, they told use to bring the car whenever we are ready.

2rd May 2024 we than decided to take the car in for a gearbox to be checked. 08 May Riekie call me to say the gearbox is not faulty instead the clutch was worn out, clutch quotation was sent to me via email stating that if I decline it I have to pay a stripping fee of R3910. I called the office same day needing clarification on why am I suppose to pay a stripping fee, whereas when they took the car in initial it was suppose to be stripped for gearbox which is under warranty. So which stripping fee am I suppose to pay for? I was not given a straight answer by Riekie she promised to call me back, and she did not. The following day 09 May in the morning I than called customer care on *** I spoke to a lady called Sfiso, explained my matter she also promised to get back to me once she has checked the guys from Vereeniging, she didn't call me back as well. Another empathy promise again. 09 May afternoon we decided to give them a go ahead to replace a clutch. Riekie told us the car will be ready on the 14th which was the following Tuesday. Come Tuesday she told us they still waiting for some parts to complete clutch. Thursday afternoon they called to say the car is ready. The car was collected time 17h10 20mins to 30mins after the car left their centre. The engine had a loud terrible noise you could swear there's a transformer explosion.

Today morning we took the car back, the test drive was done by one of the technicians, he ran the car roughly over potholes when asked why? He's reply was he's testing shocks. The question is why test shocks whereas that's not a reason the car is back When the technician was questioned about the carelessness done while replacing a clutch he defended himself saying he's not the one who touched the car, we should trade it in, Renault Kiger is cheap car it will continue to be problematic.

@Renault_SA I need my car fixed as soon as possible, I'm being inconvenienced here. Don't you have a diagnosis machine? Instead you hire *********** and unqualified Technicians who will just guess the problem and continue to do more damage than before.

The service at Vereeniging is out of hand that place lacks discipline from the driver to management it sucks!! Renault_SA fix this.