COMPLAINT: Motus Renault Vereeniging – TERRIBLE AFTER SALES SERVICE

1. I bought a new Renault Kiger Intens CVT. The sales team were excellent with closing the deal. Big promises were made. Renault will pay the 1st instalment (which was 25 December), this never happened. When following it up with Lourinda, the sales manager at Motus Renault Vereeniging, she promised to sort it out and get back to me ASAP. After numerous calls, no feedback. The last response wat on 12 January to say that ALL the Department Managers are not available. Still no feedback.

2. In addition, I bought a Boot entry guard for my Renault Koleos. Paid R2500 for it and paid an additional fee for Renault to fit it for me. After 3 days, the strip started to separate from the bumper. I booked the car in again on 27 December for them to fix their mess. The feedback was, “they can’t remove the strip without damaging it, I have to buy a new one” After I’ve explained that they fitted this strip less recently and that it came loose, the lady said that she will discuss it with the workshop manager and get back to me. Almost a month later, still no response.

After what was a very nice experience, and we were praising Motus Renault Vereeniging’s good service to all our friends and family, now we have to do the opposite. We have decided to rather service both our Renault’s at the Heidelberg dealership, but most definitely the last time we will ever buy Renault cars again.