Motus Renault Fourways- be careful

How to describe **************** purchasing a vehicle? Appalling service. Being treated like you were at fault when you exposed over charging and lies. Just horrible! Imagine buying a “Demo” vehicle which turns out to be second hand…you discover within 24hrs that you’ve been overcharged by almost R20 000 as a brand new vehicle is the same price as a 2021? Approaching a dealer principle who is dismissive. Ask you to return the vehicle. No apology. No trying to make immense to find a suitable resolution. Returned a vehicle with a full tank of petrol. When asked whether I will be refunded the Dealer Principle simply pulls up he’s shoulders and say “What do you want me to do? “Turns around and continues with he’s work!!!! Customer Service horror story!!!Will never refer anyone to deal with Renault Fourways. But Thanks to Renault Bryanston that immediately jumped into action-matching my trade in and offering me a 2022 model vehicle for cheaper. After a very arrogant Sales Manager remarked that there is no stock- well guess what I can pick and choose at Renault Bryanston!!! If you do business with these guys do your homework! It’s so sad that this behaviour has such an negative impact on the Motus brand and Renault brand.

In a recovering economy there is no place for businesses to treat customers like this. ********* to say the least.