Hi I trade inn my Nissan magnite to take Hyundai Venue 1

Hi I trade inn my Nissan magnite to take Hyundai Venue 1.2 July 2026 they gave me one key promise to bring the other one when they bring car registration number even now I didn't get the spare key when I called them they promise to come collect the car so they can cut another key for me which they never come I'm tired of calling them I need your help please

Vangile Nzimande