Poor attitude and behaviour of the Service Manager towards members of the public

BG73VFGP - I took my Son in Law's car for repairs on a vehicle bought from Motus Ford Germiston. It was a cash deal. Upon arrival the vehicle was booked in and I started my wait. An employee approached me and told me that the vehicle will take long as I brought my vehicle in at 09:00. I explained that the vehicle is not there for a service but for repairs that should have been done before the vehicle was sold to my son-in-law. He started with an argument and when I told him that I will be recording our conversation he suddenly didn't want to speak and he approached his Service Manager by the name of Bradley Lockhart. This manager was informed that I was taping the conversation and I explained to him the situation. He started raising his voice and became very argumentative and told me that I should go and re-book an appointment as they don't book cars in after 08:00. I explained that Modus Ford should have done a 360 degree inspection before selling the car to us then we would not have to return to Modus Ford for repairs. I then approached the Sales Manager which was very helpful. He supp**** me with a vehicle to go home until my son-in-law's vehicle has been repaired. It is very disappointing to have persons in Managerial positions that display unfavourable attitude and behaviour towards members of the public. I will not recommend Modus Ford Germiston to anybody for servicing their vehicles at this facility