Motus Ford Germiston
Unclaimed Business
|1|4 Reviews (last 12 months)|This business does not respond to reviews
Motus Ford Germiston
Unclaimed Business
|1
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-34Unlikely
NPS Score
-34
Recommended: Unlikely
Review Distribution
1|4 Reviews
Oct '25 - Sep '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCS
Corne S
1 reviews | Active since Jul 2026
21 Jul 2026, 19:25
False advertising and misleading clients
Careful with these guys. They verbally marketed a vehicle at 269 thousand and conveniently removed the price sign in the window upon our viewing of multiple vehicles. The took us for a test drive and convinced us to fill in the finance application. When checking again on the vehicle 2 days later it is marketed with 369 thousand selling price. When I asked my sales executive about it he tries to wiggle around the story saying we will work it into your budget the balance. When digging further it presents they are loading the amount by either some way of balloon or step payment with out talking to the me the client prior and explaining to them the options. To be very blunt. You have falsely advertised the product to me. You have done credit checks on me affecting my personal profile with out giving me proper guidance on how you plan on doing things.
Helpful (0)
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Corne S
1 reviews | Active since Jul 2026
21 Jul 2026, 19:25
False advertising and misleading clients
Careful with these guys. They verbally marketed a vehicle at 269 thousand and conveniently removed the price sign in the window upon our viewing of multiple vehicles. The took us for a test drive and convinced us to fill in the finance application. When checking again on the vehicle 2 days later it is marketed with 369 thousand selling price. When I asked my sales executive about it he tries to wiggle around the story saying we will work it into your budget the balance. When digging further it presents they are loading the amount by either some way of balloon or step payment with out talking to the me the client prior and explaining to them the options. To be very blunt. You have falsely advertised the product to me. You have done credit checks on me affecting my personal profile with out giving me proper guidance on how you plan on doing things.
0
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Marilyn P
1 reviews | Active since Oct 2025
11 Mar 2026, 07:29
Extremely Poor Service Delivery from Motus Ford Germiston
I was filling petrol at Aston on the morning of 3rd December 2025 when my car, a 1.0 Ford Ecoboost Powershift, started overheating. I drove it to Motus Ford Germiston immediately and they advised that the Thermostat housing was compromised. I lodged a parts warranty claim with my Insurance Company and they requested documents which Motus Ford kept sending incorrectly. For example, the insurance company requested a Failure Report and Motus Ford just added the root cause on the job card and after much to and fro, paperwork was submitted correctly by Motus Ford and the claim was approved. This process took three weeks. Motus Ford fitted the part and I went in to collect my vehicle in late December 2025 but once fitted, there was a flow of white smoke from the exhaust and Motus Ford said that the possible cause was that the Cylinder Head was cracked or the Cylinder head gasket was gone. The car passed the compression in December 2025 after fitment of the Thermostat housing and the technician advised that it must be the gasket because the car would not have passed the compression test if the cylinder head was cracked. A second claim was lodged with my insurance company for approval to strip the vehicle and remove the cylinder head and take to the local engineer to test for cracks. There was another lengthy period for paperwork to be submitted which took two months to resolve and get approval. The engineer report informed that the cylinder head was cracked. The claim was resubmitted for a third time to include the cylinder head in mid February 2026. On 8th March 2026, I received an email from Motus Ford that my car will be ready that same day for collection. On the evening of the 8th of March 2026, I received an email from Motus Ford, stating that the car failed the quality test as gears were slipping during the second day test drive of the vehicle on the 10th of March 2026. Motus Ford Germiston are now stating that the clutch kit has to be replaced. I called my Insurance Dial Direct and I told them about this new claim that Motus Ford Germiston was stating was another problem. They advised that I should go to the Dealership and test drive the vehicle myself and request to see the parts because I told them that I suspected that Motus Ford Dealership was trying to ****** against my parts warranty Policy. When I went to the Dealership at 1pm on 10 March 2026, my vehicle was hoisted up in the air so I could not test drive it. I asked for my parts that was removed from my vehicle and it took them time to get it together and the parts they showed me was not from my vehicle because the coolant bottle that they showed me was dented and I had replaced mine very recently and it was new. Motus Ford Germiston is giving Ford South Africa a very bad name and I would like Ford South Africa to come in and assist me to resolve this matter.
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Marilyn P
1 reviews | Active since Oct 2025
11 Mar 2026, 07:29
Extremely Poor Service Delivery from Motus Ford Germiston
I was filling petrol at Aston on the morning of 3rd December 2025 when my car, a 1.0 Ford Ecoboost Powershift, started overheating. I drove it to Motus Ford Germiston immediately and they advised that the Thermostat housing was compromised. I lodged a parts warranty claim with my Insurance Company and they requested documents which Motus Ford kept sending incorrectly. For example, the insurance company requested a Failure Report and Motus Ford just added the root cause on the job card and after much to and fro, paperwork was submitted correctly by Motus Ford and the claim was approved. This process took three weeks. Motus Ford fitted the part and I went in to collect my vehicle in late December 2025 but once fitted, there was a flow of white smoke from the exhaust and Motus Ford said that the possible cause was that the Cylinder Head was cracked or the Cylinder head gasket was gone. The car passed the compression in December 2025 after fitment of the Thermostat housing and the technician advised that it must be the gasket because the car would not have passed the compression test if the cylinder head was cracked. A second claim was lodged with my insurance company for approval to strip the vehicle and remove the cylinder head and take to the local engineer to test for cracks. There was another lengthy period for paperwork to be submitted which took two months to resolve and get approval. The engineer report informed that the cylinder head was cracked. The claim was resubmitted for a third time to include the cylinder head in mid February 2026. On 8th March 2026, I received an email from Motus Ford that my car will be ready that same day for collection. On the evening of the 8th of March 2026, I received an email from Motus Ford, stating that the car failed the quality test as gears were slipping during the second day test drive of the vehicle on the 10th of March 2026. Motus Ford Germiston are now stating that the clutch kit has to be replaced. I called my Insurance Dial Direct and I told them about this new claim that Motus Ford Germiston was stating was another problem. They advised that I should go to the Dealership and test drive the vehicle myself and request to see the parts because I told them that I suspected that Motus Ford Dealership was trying to ****** against my parts warranty Policy. When I went to the Dealership at 1pm on 10 March 2026, my vehicle was hoisted up in the air so I could not test drive it. I asked for my parts that was removed from my vehicle and it took them time to get it together and the parts they showed me was not from my vehicle because the coolant bottle that they showed me was dented and I had replaced mine very recently and it was new. Motus Ford Germiston is giving Ford South Africa a very bad name and I would like Ford South Africa to come in and assist me to resolve this matter.
0
Replies (0)J
Jayson
1 reviews | Active since Apr 2025
27 Oct 2025, 19:42
Poor after service from Ford Germiston, service department
For the last two month I have been struggling to get copies of jobs cards from Ford Germiston for all services and repairs done with the dealership. My vehicle was under the factory warranty "Does Protect" that's covers all repairs. I had a issues with the engine and booked my vehicle in at Ford Germiston about Two years ago. I was advise by the service manager Bradley Lockhart that Ford has replaced the engine cause it could not be repaired. The vehicle was at for for about 2/3 months. When I recieved my vehicle back I ask documentation of the new engine that was replaced as I need to update the new engine on my vehicle registration documents. To date I'm struggling to get the relevant documents and services done at Ford Germiston. I have included Ford SA in all my communication with Ford Germiston numerous time...awaiting feedback.
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Jayson
1 reviews | Active since Apr 2025
27 Oct 2025, 19:42
Poor after service from Ford Germiston, service department
For the last two month I have been struggling to get copies of jobs cards from Ford Germiston for all services and repairs done with the dealership. My vehicle was under the factory warranty "Does Protect" that's covers all repairs. I had a issues with the engine and booked my vehicle in at Ford Germiston about Two years ago. I was advise by the service manager Bradley Lockhart that Ford has replaced the engine cause it could not be repaired. The vehicle was at for for about 2/3 months. When I recieved my vehicle back I ask documentation of the new engine that was replaced as I need to update the new engine on my vehicle registration documents. To date I'm struggling to get the relevant documents and services done at Ford Germiston. I have included Ford SA in all my communication with Ford Germiston numerous time...awaiting feedback.
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Replies (0)NT
Nobuntu T
1 reviews | Active since Aug 2024
24 Oct 2025, 16:15
Do inspection before you take car home if the service has been completed
I recently had a terrible experience at Ford Germiston. Their lack of professionalism and attention to detail is appalling. 1.Invoice Errors They created invoices without thoroughly checking the work done on my car. Important parts were supposedly replaced, but a private technician later revealed that half of the work wasn't done. 2. Warning Before paying, ensure the work is completed as stated on the invoice. Ford Germiston prioritized claiming payment over doing the job correctly. I'll never return. Their service is unacceptable. If you value your time and money, avoid Ford Germiston.
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Nobuntu T
1 reviews | Active since Aug 2024
24 Oct 2025, 16:15
Do inspection before you take car home if the service has been completed
I recently had a terrible experience at Ford Germiston. Their lack of professionalism and attention to detail is appalling. 1.Invoice Errors They created invoices without thoroughly checking the work done on my car. Important parts were supposedly replaced, but a private technician later revealed that half of the work wasn't done. 2. Warning Before paying, ensure the work is completed as stated on the invoice. Ford Germiston prioritized claiming payment over doing the job correctly. I'll never return. Their service is unacceptable. If you value your time and money, avoid Ford Germiston.
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