Disappointed with the services

We are truly disappointed in the service we received from one of the sales representatives at Motus Ford. We are all human and make mistakes but surely such a mistake can not be allowed again as this leads to disappointed and unsatisfied customers. We are in the process of buying a family car and we have been searching for the perfect vehicle for some time and finally found it on the website we immediately got in contact with the dealership to start with the process. We were so eager to get this vehicle we even went ahead and got preapproval from Standard Bank so long so that we can make sure we can get this vehicle. We have been communicating with the dealership since 13 April 2022 when we received the quotation, just to be disappointed on 19 April 2022 to find out that the vehicle has already been sold on the 6 April 2022 way before we even enquired about the vehicle. All the trouble we went through just for nothing if they informed us on the first day when we enquired about this vehicle we would have not been so dissatisfied with the service.

It is not a mistake that can be allowed in the future as there must be some system in place to indicate if a vehicle is available or not. We were so excited we even already started getting quotes on insurance for the vehicle for nothing.