1 reviews | Active since Aug 2022
Worst service provider don't use them
Contacted Mkaika 28 march 2022 to cancel policy Sent letter of consent from policy holder to give me permission to cancel policy. Also sent letter of cancellation as per Erny Bergman's request on 29 March. No response from 29 March. Sent numerous emails to Mkaika, Erny and Ernastine regarding monthly instalments still being deducted.
Today, 31 Aug, called again. Cut off 3 times trying to speak to a manager. Consultants do not listen. Purpose of Letter of consent was was for Motovantage to communicate with me but they keep sending emails to the policy holder how was out of the country and out of reach.
Motovantage owes me 5 month's fees which they deducted from not canceling the policy.
Phones calls, emails and messages were ignored.
If a manager does not call me back today they will hear from my lawyer.
We acknowledge receipt of your complaint, your communication is important to us. After a review of your case, we noted that the Options Formula monthly mechanical breakdown warranty policy expired on 31.07.2019. In addition – our records indicate that the last premium collected was on 01.07.2019. Thus, the policy has expired by time. We are really sorry to hear that you are dissatisfied with the service we provided. We can confirm from our side that we will conduct a comprehensive investigation into your concerns.
As a result of this, and in order to prevent this from happening in the future, this incident will not pass un-scrutinised and will be addressed internally. Thank you for bringing this to our attention as it is important that our services to you are timely, responsive, and cost-effective. It will help us improve our operations and services.
We acknowledge receipt of your complaint, your communication is important to us. After a review of your case, we noted that the Options Formula monthly mechanical breakdown warranty policy expired on 31.07.2019. In addition – our records indicate that the last premium collected was on 01.07.2019. Thus, the policy has expired by time. We are really sorry to hear that you are dissatisfied with the service we provided. We can confirm from our side that we will conduct a comprehensive investigation into your concerns.
As a result of this, and in order to prevent this from happening in the future, this incident will not pass un-scrutinised and will be addressed internally. Thank you for bringing this to our attention as it is important that our services to you are timely, responsive, and cost-effective. It will help us improve our operations and services.
Your information is outdated.
The policy expires tomorrow 1 Sept 2022 and I cancelled it on 28 March 2022.
One of your managers, Nonkulolo, finally contacted me, investigated my case and managed to sort it out.
I received a call of confirmation at 13:23 today that the policy is cancelled and I will receive 4 months’ refund in the next 7-10 days.
My advice to you is to train your service consultant in the Three Levels of Listening.
Pls Google it.
Your information is outdated.
The policy expires tomorrow 1 Sept 2022 and I cancelled it on 28 March 2022.
One of your managers, Nonkulolo, finally contacted me, investigated my case and managed to sort it out.
I received a call of confirmation at 13:23 today that the policy is cancelled and I will receive 4 months’ refund in the next 7-10 days.
My advice to you is to train your service consultant in the Three Levels of Listening.
Pls Google it.
We sincerely apologise for the frustration and inconvenience caused.The policy has duly been cancelled and the refund of premiums is in progress.
We sincerely apologise for the frustration and inconvenience caused.The policy has duly been cancelled and the refund of premiums is in progress.