Worst service

I recently attempted to extend my service plan with Motoright after my previous plan had expired. The process of submitting documents and getting approval was quick and easy, which gave me the impression that everything else would run just as smoothly.

However, that was not the case.

After receiving confirmation that my plan was approved, I took my car in for a service, only to be told that the policy had not been loaded on their system. I immediately called Motoright, and they confirmed the same thing — the policy was still not loaded and I needed to wait.

As a result, I had to return home without my car being serviced.

It has now been five days, and there has been absolutely no communication from Motoright. No updates, no follow-up, nothing. I have never been this frustrated. How can a company approve a plan but fail to load the policy and then leave customers without any feedback?

This level of service is completely unacceptable. I need this resolved urgently.