WORST SERVICE – 3 MONTHS LATER AND MY TYRE CLAIM STILL NOT RESOLVED!

I took the Motovantage Tyre & Rim policy through my bank, FNB, believing that a reputable bank would partner with a reliable service provider. I was clearly wrong.

I have been trying to claim for ONE tyre since September, and the experience has been nothing short of a nightmare. Motovantage has sent me up and down repeatedly, asking for new documents every time — pictures, videos, quotes, proof of damage, measurements — you name it, I have sent it. Each time they come back with something new, even after I’ve already submitted everything requested.

To date, my claim is still not resolved, and there is absolutely no urgency or accountability from their side. The process is disorganized, frustrating, and completely unacceptable. I genuinely don’t understand how a bank like FNB did not properly vet this service provider before selling us these policies.

I feel like I have wasted my money paying for this cover, only to receive the worst service imaginable when I actually need it. I am posting this review to warn others: DO NOT take any policy from Motovantage. The service is terrible, the turnaround time is shocking, and the constant back-and-forth will leave you exhausted and still without help.

This has been a horrible experience, and I hope this review prevents someone else from going through the same nonsense.